Symmetry Financial Group BBB is a leading insurance company that specializes in life insurance, mortgage protection, and retirement solutions. Established in 2009, the company’s goal is to provide financial protection for families facing unexpected life events.
The company works with a network of independent agents across the United States to deliver personalized services to clients. By offering customizable policies, Symmetry Financial Group BBB helps families safeguard their homes, manage funeral expenses, and plan for retirement.
What sets Symmetry Financial Group BBB apart is its agent-driven business model. Agents work directly with clients, offering guidance and support to find policies that meet their needs.
BBB Accreditation and A Rating
Symmetry Financial Group has been accredited by the Better Business Bureau (BBB) since January 13, 2015. Accreditation means that the company meets the BBB’s standards for transparency, honesty, and commitment to customer satisfaction.
As of 2024, the company holds an A rating with the BBB. The A rating reflects several positive factors:
- Timely and professional responses to customer complaints.
- A demonstrated effort to resolve issues fairly and effectively.
- Consistent adherence to ethical business practices.
While the A rating is a strong indicator of reliability, it does not eliminate all concerns. Accreditation and ratings are valuable tools, but they must be combined with a deeper analysis of reviews and complaints.
Customer Reviews and Mixed Feedback on BBB
Symmetry Financial Group has received mixed reviews on the BBB platform. As of 2024, the company holds an average customer rating of 2.39 out of 5 stars.
Positive Reviews
Customers appreciate the company’s efforts to provide helpful policies that address real financial needs. Positive experiences often include:
- Professional and friendly agents who explain policies in detail.
- Affordable and flexible life insurance and mortgage protection plans.
- Fast and smooth claims processes that help families in difficult times.
Example Positive Experience:
“The agent guided us through the process step by step and helped us find the right mortgage protection policy. We feel more secure knowing our family is covered.”
Negative Feedback
On the other hand, many negative reviews highlight areas where the company can improve:
- Delays in communication or lack of clarity about policy terms.
- Confusion about costs and coverage leads to frustration.
- Agents facing challenges related to the company’s business model.
Common Complaints About Symmetry Financial Group
The most common complaints on the BBB involve concerns from both customers and agents. These issues provide important insights into the company’s operations:
For Customers:
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- Delayed communication or unclear explanations of policy details.
- Misunderstanding of terms, fees, and coverage limitations.
For Agents:
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- High Upfront Costs: Agents often pay for training and leads to contact potential clients.
- Lead Quality: Some agents report receiving outdated or unproductive leads, making it difficult to close sales.
- Recruitment Focus: The company’s strong emphasis on recruiting new agents leads some to compare its structure to multi-level marketing (MLM).
Table: Key Complaints and Feedback
| Complaint Type | Description |
| Communication Issues | Delayed responses or unclear details. |
| Lead Quality for Agents | Costly leads that yield few results. |
| Recruitment Practices | Emphasis on recruiting agents. |
| Policy Misunderstandings | Confusion about fees or coverage. |
These complaints illustrate the challenges faced by both customers and agents. While the company strives to address concerns, these recurring issues impact its reputation.
Symmetry Financial Group’s Response to Complaints
Symmetry Financial Group actively addresses complaints on the BBB platform. The company responds promptly to resolve issues and engages with customers or agents who raise concerns.
The professional approach to complaint resolution contributes to their A rating. Many complaints are marked as “resolved” or “answered,” showing the company’s commitment to accountability and improvement.
This responsiveness is a positive sign for customers. It reflects the company’s intention to address grievances and deliver a better overall experience.
Pros and Cons of Symmetry Financial Group Based on BBB Information
Pros
- A BBB Rating: Demonstrates strong business practices and complaint resolution.
- Accredited Since 2015: Long-standing commitment to BBB standards.
- Professional Agents: Many customers praise agents for their service and support.
- Diverse Products: Policies like mortgage protection and life insurance provide valuable financial security.
Cons
- Mixed Customer Ratings: An average rating of 2.39 out of 5 stars indicates inconsistent experiences.
- Agent Complaints: Concerns about high costs, low-quality leads, and MLM-like recruitment practices.
- Customer Service Delays: Reports of slow responses and unclear communication.
Things to Consider Before Working With Symmetry Financial Group
For Customers
If you are considering Symmetry Financial Group for life insurance or mortgage protection, keep the following in mind:
- Ask Questions: Ensure you understand the policy terms, costs, and coverage limits before signing.
- Compare Policies: Research options from other providers to find the most suitable coverage.
- Read Reviews: Look at feedback on platforms like BBB to understand others’ experiences.
For Agents
For those looking to join Symmetry Financial Group as an agent, it’s important to evaluate the business model carefully:
- Understand Costs: Agents often pay upfront for training and leads. Be prepared for these expenses.
- Know the Challenges: Success depends on your ability to sell policies and manage leads effectively.
- Research Reviews: Read agent feedback on platforms like BBB and Glassdoor to get a realistic picture.
By carefully considering these factors, customers and agents can determine whether Symmetry Financial Group aligns with their goals.
Conclusion
Symmetry Financial Group BBB has built a solid reputation as a provider of life insurance, mortgage protection, and retirement solutions. The company holds an A BBB rating and has been accredited since 2015, demonstrating a commitment to resolving customer concerns.
However, mixed reviews highlight areas for improvement, particularly regarding communication and the experience of agents. While many customers report positive experiences, concerns about lead quality and recruitment practices remain for agents.
For customers, Symmetry Financial Group BBB offers valuable financial protection products. For agents, the company provides opportunities but requires careful evaluation of upfront costs and expectations. By researching reviews and understanding policies, individuals can make informed decisions in 2024.
Frequently Asked Questions (FAQs) About Symmetry Financial Group BBB
What is Symmetry Financial Group, and what services do they offer?
Symmetry Financial Group is a national insurance company that specializes in financial protection products. They offer:
- Life Insurance
- Mortgage Protection Insurance
- Final Expense Coverage
- Retirement Solutions
Their goal is to help families safeguard their financial future during unexpected life events.
What is Symmetry Financial Group’s BBB rating, and why is it important?
Symmetry Financial Group has an A rating with the Better Business Bureau (BBB) and has been accredited since 2015.
- An A rating indicates the company meets BBB’s standards for trust, transparency, and complaint resolution.
- This rating helps customers evaluate the company’s reliability before engaging with their services.
What are the common complaints about Symmetry Financial Group on BBB?
The most common complaints on BBB include:
- Delayed communication regarding policy terms or claims.
- Misunderstanding of policy details, fees, or coverage limits.
- Agent concerns about high upfront costs, low-quality leads, and recruitment practices that resemble a multi-level marketing (MLM) model.
How does Symmetry Financial Group handle complaints on BBB?
Symmetry Financial Group actively responds to complaints filed through the BBB platform.
- Most issues are marked as “resolved” or “answered,” showcasing the company’s efforts to address grievances.
- Their professional approach to resolving complaints reflects their commitment to improving customer satisfaction and maintaining a strong BBB rating.
Is Symmetry Financial Group a good choice for customers and agents?
For customers: Symmetry Financial Group provides valuable insurance products such as mortgage protection and life insurance. However, it’s important to ask clear questions about coverage and terms.
For agents: Success depends on understanding the company’s business model, costs for leads, and commission-based pay. Research reviews and carefully evaluate whether they align with your professional goals.
